I haven't been able to find anything about this bug on the web, nor have I been able to get ahold of anyone at Bioware. It's too bad of a bug to call just a "glitch" - you can't play unless you have a second computer to pull a working save from.
Update: This is apparently happening for others, and not just for Mage. See the comments section at the bottom of the page. I've updated the Summary.
Update 2: There is a new fix to try in the Fixes section!
Update 3: This is apparently a known issue, which they are working on, but I haven't seen them mention it since November 20. Try the fixes in the Fixes section below. More added Dec 12
Update 4: The Bioware forums has had quite a few people ask about this since the game came out:
Prologue PC problem Ending up in limbo after character creation o_o I don't know what to do after Character Creation, help please Game not... starting? So has anyone else glitched out and gotten stuck in the character creation zone/area? And my topic, opened earlier when I couldn't find any other info: Is anyone else seeing this game breaking bug? Character not in dungeon after intro Several mentions in List of complaints\bugs and solutions
There are no official Bioware replies in any of the topics.
Update 5: Sent an email directly to Mr. Schumacher requesting information on the bug (any known fixes, a planned patch, etc), and he has forwarded it to the proper people. Update 6: This bug is still around, as seen here.
Summary:
These were my steps to reproduce:
Load up Dragon Age: Inquisition
Click Continue to get to the Main Menu
Choose New Game
Choices: Female > Human > Mage or Female > Elf >Mage. Import your world state from the Keep.
Intro starts: She stands up, then you are taken to character creation
Choose Head 5 then press Select (use the default)
Intro continues: wake up in mountainous area, run from many-eyed bugs, try to reach shiny lady, then collapse back in real world and your passed-out body is surrounded by 3 warriors, blades drawn.
Goes to loading screen. Expected result: Character should wake up in the dungeon.
Actual result: Character wakes up in empty mountainous/fade-ish area.
Workaround:
Create your character on a second computer where it doesn't bug out, email it to yourself, download on the bugged computer and drop the save into your Save folder (My Documents > Bioware > Dragon Age Inquisition > Save). Load and play. You will need to create the save on a version of the game that is the same or less than the one you will be moving it to. For example, make the save on a Dragon Age Inquisition without Patch 2 installed, and you can move that to a DA:I that has Patch 2 or not. If you make it on a DA:I that has Patch 2 and the one you're moving it to does not, you will get an error that the save is not compatible.
Possible Fixes:
Try these fixes starting at the top of the list and attempt to create your character after each. We've had a couple of people fixed after doing the first two.
To take out the command line argument(s):
If you added it through Origin:
Longer explanation:
I first encountered this bug when I tried to make a mage character. All I really wanted to do was to get the save ready and set my Dragon Age Keep exported save back to my daughter's, as she doesn't understand the Keep as well as I do. Then I'd have that beginning save ready for when I wanted to play. The problem came when, after I went through character creation, she woke up after her collapse in an empty fade "stage". It looks like the mountain where you try to reach the white shiny lady. There are small pools all around, and around that are snowy mountains with the breach in the sky spitting out small meteors that hit the ground. The first time it happened, it just felt like a bug. I wasn't completely sure, so I tried wandering around a bit. I was not able to save, my health bar was at a small sliver, there was nothing to interact with and no instructional text. For the beginning of a game that just isn't right, but then again the Fade is weird and she was a mage, so there was always the possibility she just had to find her way out. I ended up blue-screening about 10 minutes later. At this point, I tried tweeting out a general question asking if it was a bug. Didn't receive a reply from anyone.
The next day (Dec 1), I tried again. That first character had not been saved, so I created another. Same thing - ended up in the fade stage. I finally reached the temple and got all the way down to the bottom - and then couldn't get back up. The staircase I used to get down to the lowest level had been blocked by the spiky green glowy things. I ran around the entire circumference of the room trying to jump up to the level above and not having much luck - but I did finally hit an auto-save area, and after that I was able to save the game. I also noticed I had 3 talent points available, so I used those and also one of the health potions, hoping to trigger something to happen. I logged out, then back in, and the only difference was I then had a physical staff (I could 'attack' previously and it went through the staff animation, just without an actual staff). I didn't actually have one if I looked at the inventory screen, but there was one on my back after logging back in.
Just when I had gotten completely frustrated about being unable to get out of that downstairs area, a bright white Inquisition symbol appeared on the balustrade across the room. It looked like it was trying to show me where I needed to go, and after a few minutes I was indeed able to jump up near it and the way was open to backtrack upstairs. When I reached the glowing symbol, it faded. Very odd. It looked like one of the symbols you see when you can claim a landmark, just white instead of the slightly yellow one you see for claiming. I didn't think to get a screen shot of it.
In any case, I took her back upstairs to the area where the burnt corpses are, and that's where she is stuck - can't get out anywhere. I tried tweeting John Epler directly, with pictures of what I was seeing, but didn't get a response.
I then tried a third Mage, choosing the default appearance this time - I wanted to see if the character creator had anything to do with it, and also wanted to see if those talent points were there in the beginning, and they were. Also see the screenshot showing the inability to save the game.
At this point, I had made 3 Human Mages, so I decided to try an Elf. Same thing - stuck in an empty fade stage.
I then tried making a Human Rogue - which worked fine. She woke up in the dungeon like she's supposed to.
Since I hadn't heard from Mr. Epler, I went to YouTube and pulled up some videos people had made with their Mages. Every single one showed the Mage waking up in the dungeon. I viewed 3 to make sure (some people edit out parts). So.. it's definitely a bug.
Last night I asked my daughter about her play-through, as she played a Mage. She woke up in the dungeon, as well. So I tried making a Mage on her laptop and it worked fine - no empty Fade stage. I copied the Save directory before and after and I'm going to do a diff and see if I can just drop in the non-bugged Mage save into my Save directory. I'm hoping the DRM they are using doesn't interfere with that. I'll update this as soon as I try that.
So the bug appears to be machine-specific. The machine, and the fact that she created a Mage first and I created a Dwarf rogue first, are the only differences so far. Her machine: ASUS Republic of Gamers G74SX-AH71
Intel Core i7 2670QM 2.2GHz Quad Core 16GB RAM Plenty of Hard Drive space 17.3-Inch Screen, NVIDIA GeForce GTX 560M Windows 7 Home Premium 64-bit
After I verified it was machine-specific, I tried sending Allan Schumacher a direct message on Twitter. Both Allan and John have been on Twitter since I messaged them, but they must have missed them.
Update incoming: trying to drop in the non-bugged save I made on her laptop. I'll also update if I ever hear back from Allan or John.
Bug Updates:
Update 1: Diffed the 2 sets of saves. There were differences in ProfileOptions and ProfileOptions_Profile, but it seemed to be more of a different scramble than any additional or different information. Went ahead and dropped in the save from my daughter's laptop and loaded up the game. Went to "Load", switched characters to Miss "TestName" and was able to load her up just fine and have her be where I saved her at.
Went back to my daughter's laptop and custom created some 'real' mages; one Human, one Elf. I'll drop those in this morning and make sure they do ok.
I'm also going to try taking out all saves and screenshots from the Bioware folder and see if that has any impact on a new Mage character, and going to try being offline so that it uses the default world state.
Update 2:
I finally got some time to fiddle with this again and Origin triggered a "your local saves don't match your cloud saves - what do you want to do?" on me, so I backed up my local saves and told it to bring the cloud ones down. There weren't any cloud ones.. lol.. good thing I made a backup. Anyway, something else must have triggered in Origin as after that it was fixed. I can no longer reproduce it. I'm glad in a way, but I'd kind of like to find out what caused it to begin with.
I got a message from @poetsprince that he had run into this bug and was about to talk to an EA Advisor. Turns out they had him run the Repair option in Origin and that fixed it for him. Good thing, too, as he didn't have a second computer to create the saves on if it came down to that. Hurray for finally getting to play!
Got another comment below from someone seeing this who is now seeing it making ANY character. There is a patch today (December 9) so hopefully this issue will be addressed.
Update 3:
Neither the patch nor the hotfix for the patch fixed this issue, and more people are showing up here with the bug. I've also discovered that this IS a known issue - they've known about it since at least November 20. If the fixes on this page do not work, go here and read about giving them your dxdiag file so that they can keep looking into it. Let me know in the comments if you run into this bug. I've added fixes above in the page in the summary section, so let me know if those fixed you.
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